Question 1

Do you offer bilingual support?

Accepted Answer

Yes, we provide services in both English and Spanish to accommodate diverse content creators.

Question 2

What equipment is included?

Accepted Answer

All studios come fully equipped with professional cameras, microphones, lighting, green screen, TV displays, high-speed WiFi, and a dedicated engineer. We also provide complimentary disposable earbuds if you don't have your own.

Question 3

Can I bring my own equipment?

Accepted Answer

Certainly! While our studios are fully equipped, you're welcome to bring additional equipment. We recommend sending us any logos, videos, or images you'd like incorporated 48 hours before your session.

Question 4

Can you livestream my session?

Accepted Answer

Yes! We have high-speed internet capable of streaming to any platform. Just log into your preferred platform before the session begins.

Question 5

What's the difference between remote recording and mobile services?

Accepted Answer

Remote recording sessions are conducted virtually using our professional Riverside.fm platform - you record from your location while we provide technical support, engineering assistance, and post-production services.

Mobile services are designed for professional locations and events only. For home-based content creators, we recommend our remote recording sessions or visiting one of our three professionally equipped studios for the best audio and video quality. Travel surcharges apply based on location.

Question 6

What's your cancellation and rescheduling policy?

Accepted Answer

Cancellations:
 • Full refund with 48-hour notice
 • 50% refund with 24-hour notice
 • No refund with less than 24-hour notice

Rescheduling: Sessions can be rescheduled at no additional cost when requested at least 24 hours in advance. We recommend rescheduling if you're experiencing technical issues, illness, or any situation that might affect the quality of your recording session.

Question 7

Do you offer any discounts?

Accepted Answer

Yes! New clients receive 15% off their first booking.

We also run seasonal promotions and special offers throughout the year. For our current deals and limited-time promotions, please visit our Current Promotions page or contact us at (203) 357-5460.

Choose Your Package

Studio Starter Pro

Content Creator Plus

Studio Creator Max