Privacy Policy

PulsePoint Media Atelier LLC

Last Updated: July 3, 2026 (supersedes version dated September 1, 2025)

1. INTRODUCTION

PulsePoint Media Atelier LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://pulsepoint-studios.us and use our services located at 26 Pearl St, Suite 2, Norwalk, CT 06850 (the "Services"). This Policy is incorporated by reference into, and should be read together with, our Terms and Conditions.

By using our Services, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, please do not use our Services.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

- Name and contact information (email, phone number, address)

- Payment information (processed securely through third-party payment processors; we do not store full card numbers on our own systems)

- Session booking details and preferences

- Content creation requirements and specifications

- Communication records and correspondence

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage, including:

- IP address and browser information

- Website usage data and analytics

- Cookies and similar tracking technologies

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Provide and maintain our studio services

- Process bookings and payments

- Communicate with you about your sessions and services

- Send loyalty program updates and promotional materials (with your consent, where required)

- Improve our services and customer experience

- Detect, investigate, and prevent fraud, abuse, or security incidents

- Comply with legal obligations and enforce our agreements

We do not use automated decision-making or profiling that produces legal or similarly significant effects concerning you, and we do not sell your personal information for monetary consideration.

4. FILE RETENTION AND DELETION POLICY

4.1 Client Content Files

- We DO NOT retain client audio and video files once you have confirmed successful download.

- All client content files (raw footage, edited videos, audio files) are permanently deleted from our active systems no later than seven (7) business days after delivery notification, or immediately upon your confirmed download, whichever occurs first.

- You are solely responsible for backing up and storing your content files. Once files are deleted under this section, we have no ability to recover or re-deliver them.

- We recommend downloading and backing up your files immediately upon delivery notification.

4.2 Project and Session Records

- Basic session information (dates, services provided, payment records, and correspondence necessary to administer the Services) is retained for seven (7) years following the end of the engagement, consistent with Connecticut tax and business record-keeping practice, or such other period required by applicable law.

- These records do not include your actual content files.

- Upon expiration of the applicable retention period, records are securely deleted or de-identified.

5. INFORMATION SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information. We may share your information only:

- With your explicit consent

- With trusted service providers who assist in operating our business (e.g., payment processors, website hosting, scheduling software), bound by confidentiality and data protection obligations consistent with this Policy

- When required by law, subpoena, or court order, or to protect our rights, property, or safety, or that of others

- In connection with a business transfer, merger, financing, or acquisition, subject to standard confidentiality protections

6. LOYALTY PROGRAM DATA

Our loyalty program was decommissioned effective July 1, 2026, and is no longer available to new participants. Clients who were enrolled in the loyalty program prior to that date are grandfathered and may continue to accrue and redeem benefits under the program's existing terms through September 1, 2026, the program's one-year anniversary date, after which the program will be fully retired for all participants.

For grandfathered participants through September 1, 2026:

- We collect and track your session history and points earned

- This information is used solely for program administration and benefits

- You may opt out of the loyalty program at any time by contacting us; opting out does not entitle you to redemption of previously accrued value

After September 1, 2026, we will retain historical loyalty program data only as necessary for record-keeping purposes described in Section 4.2, and will delete or de-identify remaining loyalty account data consistent with that retention schedule.

7. MARKETING COMMUNICATIONS

- We may use your contact information to send promotional materials about our services

- You can opt out of marketing communications at any time by using the unsubscribe link or contacting us directly

- Transactional communications (booking confirmations, file delivery notifications, policy or billing notices) are necessary to the Services and are not subject to opt-out

8. DATA SECURITY

We implement commercially reasonable technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify affected individuals and any required regulators in accordance with applicable Connecticut and federal law.

9. YOUR RIGHTS

Subject to the Connecticut Data Privacy Act and other applicable law, you have the right to:

- Confirm whether we are processing your personal information and access that information

- Correct inaccurate personal information

- Request deletion of your personal information (subject to legal retention requirements described in Section 4.2)

- Obtain a portable copy of your personal information in a readily usable format

- Opt out of the processing of your personal information for targeted advertising, the sale of personal information, or profiling in furtherance of decisions that produce legal or similarly significant effects (we do not currently engage in these practices, but you may exercise this right prospectively)

- Appeal a refusal to act on your request by contacting us at the email below; if we decline your appeal, we will provide instructions for contacting the Connecticut Attorney General

To exercise these rights, contact us using the information in Section 14. We will respond within the time period required by applicable law and may need to verify your identity before acting on your request.

10. COOKIES AND TRACKING

Our website may use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site usage. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for, and this Policy does not apply to, the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take reasonable steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us using the information in Section 14.

13. INTERNATIONAL USERS

Our Services are intended for clients located in the United States, and personal information is collected, processed, and stored in the United States. If you access our Services from outside the United States, you do so at your own initiative and are responsible for compliance with local law.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision. Material changes will be posted on our website, and where required by law, we will provide additional notice or obtain consent before the change takes effect. Your continued use of the Services after a change becomes effective constitutes acceptance of the revised Policy.

15. NO WARRANTY; LIMITATION

This Policy describes our data practices but does not create any warranty, guarantee, or contractual right beyond what is required by applicable law. To the fullest extent permitted by law, our liability arising from this Policy is limited in the same manner set forth in our Terms and Conditions.

16. SEVERABILITY AND GOVERNING LAW

If any provision of this Policy is held unenforceable, the remaining provisions will remain in full force and effect. This Policy is governed by the laws of the State of Connecticut, without regard to conflict-of-law principles, and any disputes arising from it will be resolved in the courts of Fairfield County, Connecticut, consistent with our Terms and Conditions.

17. CONTACT INFORMATION

For questions about this Privacy Policy or to exercise your rights, contact us at:

PulsePoint Media Atelier LLC

26 Pearl St, Suite 2

Norwalk, CT 06850

Phone: (203) 357-5460

Email: info@pulsepoint-studios.us

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.