Privacy Policy

PulsePoint Media Atelier LLC

Last Updated: September 1, 2025

1. INTRODUCTION

PulsePoint Media Atelier LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://pulsepoint-studios.us and use our services located at 26 Pearl St, Suite 2, Norwalk, CT 06850.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

- Name and contact information (email, phone number, address)

- Payment information (processed securely through third-party payment processors)

- Session booking details and preferences

- Content creation requirements and specifications

- Communication records and correspondence

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage, including:

- IP address and browser information

- Website usage data and analytics

- Cookies and similar tracking technologies

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Provide and maintain our studio services

- Process bookings and payments

- Communicate with you about your sessions and services

- Send loyalty program updates and promotional materials (with your consent)

- Improve our services and customer experience

- Comply with legal obligations

4. FILE RETENTION AND DELETION POLICY

4.1 Client Content Files

- We DO NOT retain client audio and video files once you have confirmed successful download

- All client content files (raw footage, edited videos, audio files) are permanently deleted from our systems after you confirm receipt and download

- You are solely responsible for backing up and storing your content files

- We recommend downloading and backing up your files immediately upon delivery notification

4.2 Project and Session Records

- Basic session information (dates, services provided, payment records) may be retained for business and tax purposes as required by Connecticut law

- These records do not include your actual content files

5. INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or otherwise transfer your personal information to third parties except:

- With your explicit consent

- To trusted service providers who assist in operating our business (payment processors, website hosting, etc.)

- When required by law or to protect our rights and safety

- In connection with a business transfer or merger

6. LOYALTY PROGRAM DATA

If you participate in our loyalty program:

- We collect and track your session history and points earned

- This information is used solely for program administration and benefits

- You may opt out of the loyalty program at any time by contacting us

7. MARKETING COMMUNICATIONS

- We may use your contact information to send promotional materials about our services

- You can opt out of marketing communications at any time

- Transactional communications (booking confirmations, file delivery notifications) are not subject to opt-out

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

9. YOUR RIGHTS

Under Connecticut law, you have the right to:

- Access the personal information we hold about you

- Request correction of inaccurate information

- Request deletion of your personal information (subject to legal retention requirements)

- Opt out of marketing communications

- File a complaint with appropriate authorities

10. COOKIES AND TRACKING

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.

14. CONTACT INFORMATION

For questions about this Privacy Policy or to exercise your rights, contact us at:

PulsePoint Media Atelier LLC

26 Pearl St, Suite 2

Norwalk, CT 06850

Phone: (475) 255-0708

Email: info@pulsepoint-studios.us

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.